Adding a new location to your company?  Congratulations!  Your company is growing!!  Great job!!

Here is what we need you to fax or email us and we will get a completed Additional Location Application back to you for signature. The easiest thing to do is print this page, write the answers and fax the page to us at 800-957-5276 or 714-948-8148.

• DBA of the new location: _______________________________________________________________________________________________
• Address, City, St & Zip:  _______________________________________________________________________________________________
• Phone and fax numbers: _______________________________________________________________________________________________
• Copy of a printed voided check for deposits if you will be depositing to a different bank.  If the account has no checks yet, we will need a bank letter.
• Will you want statements sent to the new location or to the main HQ location?   NEW   HQ
• Will you want chargebacks sent to the new location or to the main HQ location?   NEW  HQ
• When customers use their cards at this store, what phone number should appear on their credit card statement? _________________________
• Expected 12 month $ volume of Visa & MasterCard for just this location?  $____________________________
• Expected 12 month $ volume of Discover for just this location?  $____________________________________
• What terminal will you use for processing at this location?  MAKE_____________ MODEL #____________         NEED QUOTE         HAVE SOFTWARE
• If you HAVE SOFTWARE for processing at this location?  What is the name of the software?  ____________________________________________      
• Will this location be processing via the internet?     YES     NO   If yes, what is the URL?  HTTP://WWW._____________________________________
• What percentage of the Visa, MasterCard $ volume will be swiped at this location?  ___________ %
• What percentage of the Visa, MasterCard $ volume will be keyed-in at this location?  ___________ %
• Will this location accept Amercan Express?    YES    NO

If you would like to change the account we deposit into, we will need you to fax or email us the following:

• A letter signed by the original account signatory when the account was first established, authorizing the account change. 
• A copy of a printed voided check for the new account.  Temporary checks cannot be used. 
• If printed checks are not available, a letter on bank letterhead stating that the account is valid and active, the account number and the ABA routing number.  The text for the bank letter is below.  have your bank cut and paste this text on their letter head and fax or email the letter to us.  In addition they will need to mail the hard copy to us at our address. 
• Fax to 800-957-5276 or 714-948-8148 or email to support

MERCHANT LETTER

SAMPLE LETTER FROM A MERCHANT REQUESTING CHANGE:

Re: DDA change for merchant # __________

To Whom it May Concern:

We have recently changed our bank relationship future deposits need to

go to our new bank.  A copy of a pre-printed voided check is attached and the

new correct routing number for this

account is ______________ and the new account number is ________________.

We would like this change to take effect immediately or on or after ___/____/2016.

If you have any questions or concerns please contact me.

Regards,

SIGNATURE (REQUIRED)   ORIGINAL ACCOUNT APPLICATION SIGNATORY
NAME (REQUIRED)
TITLE (REQUIRED)
PHONE (REQUIRED)
DATE (REQUIRED)

LETTER MUST BE ON COMPANY LETTERHEAD. 

BANK LETTER

SAMPLE LETTER FROM A BANK IN LIEU OF A VOIDED CHECK:

To Whom it May Concern:

_____________Your Legal/DBA name here_______ is a valid and active account holder at this

financial institution.  The correct ABA routing number for their account is ___________________

and the correct account number is ______________________________ .

If you have any questions or concerns please feel free to contact me.

Regards,

SIGNATURE (REQUIRED)  

NAME (REQUIRED)

TITLE (REQUIRED)

PHONE (REQUIRED)

DATE (REQUIRED)

LETTER MUST BE ON BANK LETTERHEAD.

At some point most companies choose to augment their current revenue by adding eCommerce capabilities to their current website or by opening a completely new website for eCommerce.  Here are the FOUR ESSENTIAL REQUIREMENTS to process credit cards with a complete eCommerce website.

WEBSITE

Your website is where customers can some to view your products and educate themselves about your products and services.

SHOPPING CART

A shopping cart is basically a database interface that allows the website to keep track of the items the visitor has selected for purchase.

PAYMENT GATEWAY

At some point the website shopper will make the decision to CHECKOUT and finalize the purchase.  This will entail entering confidential personal and financial information such as credit card numbers.  When the customer is entering this information, it will appear to him that he is on your WEBSITE but in reality he will be entering this information directly into a SECURE PAYMENT GATEWAY. 

MERCHANT ACCOUNT

Once the customer clicks the CHARGE CARD button on the PAYMENT GATEWAY, the transaction will be securely routed into the banking system through your MERCHANT ACCOUNT.  Provided the transaction is approved, the MERCHANT ACCOUNT will handle the funding (deposit) into your checking account. 

A chargeback occurs when a cardholder or issuing bank disputes a transaction posted to the card holder account.  These disputes typically happen for several reasons:

• Merchant is a victim of fraud and/or customer is gaming the system
• The product/service was not as described
• Non receipt of product/service
• The transaction was unauthorized by the cardholder (buyer used someone's card without telling them).

The reasons for chargebacks are as varied as the types of customers you have.  But many times chargebacks fall into broad common catergories.  transaction and so on.  If your business receives a chargeback, your checking account will be immediately debited for the amount in dispute.  In addition, a fee for handling the chargeback may be imposed (which will be reflected on the merchant statement).  If you have questions regarding a chargeback your business receives, please contact our customer service department at 1-800-535-6233 or email us at support@approvalcode.com .

For more information on chargebacks and a complete list of Chargeback Reason Codes, download Visa's CARD ACCEPTANCE GUIDE at http://usa.visa.com/download/merchants/card_acceptance_guide.pdf.

Comprehensive list of support phone numbers.

Voice Authorization Phone Numbers - Please contact when your terminal or software displays "Call Center"

or when initiating Code 10 verification on suspicious transactions.

Visa, MasterCard & Discover Full Service - You receive one statement for ALL THREE card types:  800-555-5707

Discover Memo Post -You receive a separate Discover statement:  800-347-1111

American Express:  800-528-2121